[{"id":7403,"link":"https:\/\/www.fmoutsource.bmes.shop\/customer-service-retains-customers\/","name":"customer-service-retains-customers","thumbnail":{"url":"https:\/\/www.fmoutsource.bmes.shop\/wp-content\/uploads\/2024\/01\/How-Excellent-Customer-Service-Can-Retain-Customers-Feature-Image.png","alt":"How Excellent Customer Service Can Retain Customers"},"title":"How Excellent Customer Service Can Retain Customers","author":{"name":"Emma Martins","link":"https:\/\/www.fmoutsource.bmes.shop\/author\/emma-martins\/"},"date":"Jan 30, 2024","dateGMT":"2024-01-30 09:27:25","modifiedDate":"2024-02-20 10:23:50","modifiedDateGMT":"2024-02-20 10:23:50","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.fmoutsource.bmes.shop\/category\/blogs-archive\/\" rel=\"category tag\">Blogs<\/a>","space":"<a href=\"https:\/\/www.fmoutsource.bmes.shop\/category\/blogs-archive\/\" rel=\"category tag\">Blogs<\/a>"},"taxonomies":{"post_tag":""},"readTime":{"min":4,"sec":16},"status":"publish","excerpt":"We\u2019ve all heard the quote: it takes five times as much money to acquire a customer as it does to retain one. For some industries, acquisition is key, but there are many industries that can thrive on repeat custom. So, keeping customers happy matters. That\u2019s probably why 96% of companies agree that customer service is a big concern for them. But how does excellent customer service help retain customers?"},{"id":7114,"link":"https:\/\/www.fmoutsource.bmes.shop\/rebuilding-brand-reputation\/","name":"rebuilding-brand-reputation","thumbnail":{"url":"https:\/\/www.fmoutsource.bmes.shop\/wp-content\/uploads\/2023\/11\/brand-reputation-blog-image@3x.png","alt":""},"title":"Rebuilding Brand Reputation: The Power of Exceptional Customer Service","author":{"name":"Emma Martins","link":"https:\/\/www.fmoutsource.bmes.shop\/author\/emma-martins\/"},"date":"Nov 30, 2023","dateGMT":"2023-11-30 14:58:12","modifiedDate":"2024-02-27 12:50:01","modifiedDateGMT":"2024-02-27 12:50:01","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.fmoutsource.bmes.shop\/category\/blogs-archive\/\" rel=\"category tag\">Blogs<\/a>","space":"<a href=\"https:\/\/www.fmoutsource.bmes.shop\/category\/blogs-archive\/\" rel=\"category tag\">Blogs<\/a>"},"taxonomies":{"post_tag":""},"readTime":{"min":3,"sec":1},"status":"publish","excerpt":""},{"id":7107,"link":"https:\/\/www.fmoutsource.bmes.shop\/reviews-and-customer-satisfaction\/","name":"reviews-and-customer-satisfaction","thumbnail":{"url":"https:\/\/www.fmoutsource.bmes.shop\/wp-content\/uploads\/2023\/11\/reviews-blog-featured-image@3x.png","alt":""},"title":"Rising Reviews: Navigating the Path of Customer Satisfaction","author":{"name":"Emma Martins","link":"https:\/\/www.fmoutsource.bmes.shop\/author\/emma-martins\/"},"date":"Nov 29, 2023","dateGMT":"2023-11-29 09:55:04","modifiedDate":"2024-01-15 15:13:55","modifiedDateGMT":"2024-01-15 15:13:55","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.fmoutsource.bmes.shop\/category\/blogs-archive\/\" rel=\"category tag\">Blogs<\/a>","space":"<a href=\"https:\/\/www.fmoutsource.bmes.shop\/category\/blogs-archive\/\" rel=\"category tag\">Blogs<\/a>"},"taxonomies":{"post_tag":""},"readTime":{"min":3,"sec":47},"status":"publish","excerpt":"We\u2019re mid-way through the golden quarter, and Black Friday is upon us. With the festive shopping period here, retailers must prepare themselves to deal with an increased volume of customer enquiries, deliveries, and returns. Ensuring customer satisfaction at this key point in the calendar is vital."},{"id":7085,"link":"https:\/\/www.fmoutsource.bmes.shop\/best-customer-service-strategy-black-friday\/","name":"best-customer-service-strategy-black-friday","thumbnail":{"url":"https:\/\/www.fmoutsource.bmes.shop\/wp-content\/uploads\/2023\/11\/black-friday-featured-image@3x.png","alt":""},"title":"The Best Customer Service Strategy for Black Friday","author":{"name":"Emma Martins","link":"https:\/\/www.fmoutsource.bmes.shop\/author\/emma-martins\/"},"date":"Nov 23, 2023","dateGMT":"2023-11-23 12:10:43","modifiedDate":"2024-01-15 15:14:05","modifiedDateGMT":"2024-01-15 15:14:05","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.fmoutsource.bmes.shop\/category\/blogs-archive\/\" rel=\"category tag\">Blogs<\/a>","space":"<a href=\"https:\/\/www.fmoutsource.bmes.shop\/category\/blogs-archive\/\" rel=\"category tag\">Blogs<\/a>"},"taxonomies":{"post_tag":""},"readTime":{"min":3,"sec":29},"status":"publish","excerpt":"The golden quarter offers retailers an opportunity to maximise their revenue by offering enticing deals and discounts to attract customers. However, as we approach the period, there is some uncertainty about what retailers should expect this year so finding the best customer service strategy is vital."},{"id":6917,"link":"https:\/\/www.fmoutsource.bmes.shop\/advisor-skills-difficult-interactions\/","name":"advisor-skills-difficult-interactions","thumbnail":{"url":"https:\/\/www.fmoutsource.bmes.shop\/wp-content\/uploads\/2023\/10\/10-adviser-skills-featured.png","alt":"10 adviser skills"},"title":"10 Advisor Skills to Handle Difficult Customer Service Interactions","author":{"name":"Emma Martins","link":"https:\/\/www.fmoutsource.bmes.shop\/author\/emma-martins\/"},"date":"Oct 27, 2023","dateGMT":"2023-10-27 09:19:23","modifiedDate":"2024-01-15 15:15:38","modifiedDateGMT":"2024-01-15 15:15:38","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.fmoutsource.bmes.shop\/category\/blogs-archive\/\" rel=\"category tag\">Blogs<\/a>","space":"<a href=\"https:\/\/www.fmoutsource.bmes.shop\/category\/blogs-archive\/\" rel=\"category tag\">Blogs<\/a>"},"taxonomies":{"post_tag":""},"readTime":{"min":3,"sec":2},"status":"publish","excerpt":"These skills not only enable advisers to handle difficult customer service interactions effectively but also contribute to overall customer retention and loyalty. By investing in the training and development of these abilities, your advisers can turn challenging interactions into opportunities to create positive customer experiences."}]
