Choosing the right outsourcer for your customer care is vital. At FM, we’re experts. We do more than inbound customer service; we can help with every area of your contact centre. Whether you want to level up your technology, acquire cover for your busy periods, or need dedicated customer support, we’re here to help.
When you’re looking for a top-class customer service team, you don’t want their attention to be divided. We’ll hire and train a team that works exclusively for your brand and will consider themselves a part of your business as much as ours.
From training informed by your processes to answering customers using your quality standards, our team will live and breathe your brand. And you’ll get to know them personally with on-site team days at our offices and yours.
Our team is your team.
Our clients are often concerned that outsourcing will damage their customers’ experience. But we’re quality-focused and passionate about providing your customers exceptional service, every time. With an average review score of 4 out of 5 stars across all our clients, and a 100% quality assessment pass rate across the last 12 months, you know you’re in safe hands.
Our advisers are experts in your brand. They will receive bespoke training informed by your own processes and take weekly quizzes to make sure they’re always up to date on new products, recalls, and procedures.
Using the right software can transform a contact centre. Technology that helps you automate, increase efficiency, and remove pain points for your advisors is vital.
That’s why we’ll integrate any platform you’re happy using. With over a decade of experience in the industry, we’ve used them all!
If you’re not satisfied with your current provider, we have built a bespoke communications platform that we can get you set up on within minutes.
You’ll have the support of a Customer Success Manager. Your Customer Success Manager sits alongside your advisor team, keeping an eye on your operation so everything runs smoothly.
Want to chat today? Call us on 0808 164 1406.
Or you can fill in our contact form and we’ll get back to you asap.
