Customer service technology built by contact centre people
Our in-house customer service technology is built by experts in the customer care industry to provide your teams with simple but powerful tools.
Our in-house customer service technology is built by experts in the customer care industry to provide your teams with simple but powerful tools.
We built Gnatta to create a truly omnichannel software that puts the customer or client at the heart of the conversation. Every channel sits right inside the UI – telephony, social media, live chat, it’s all there! And, with the addition of widgets, your advisors never have to open another tab again. Everything they need is right at their fingertips.
With the ability to read previous interactions and advisor notes, as well as third-party widgets such as courier tracking data, our advisors always have a finger on the pulse.
Every interaction from a single customer is part of a continuous conversation, regardless of channel. Everything is answered right inside the browser so we never miss a call or message.
From bespoke chatbots to query routing, Gnattaʼs automation removes the repetitive tasks from our advisors so they can spend more time focusing on the customer.
Gnatta features a full analytics solution with real-time dashboards. Paired with FM’s data and insights, you’ll know the how and why of every conversation.
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