We can help you review your entire operation to solve issues that are impacting your customer experience. From processes to technology, forecasting to quality assessment, we can use our wealth of experience to improve it all.
Our consultancy service is for companies that want a little extra boost or need help resolving pain points in their operation. Our consultants will work closely with your team to offer expert advice based on our tried-and-tested processes, technology, and solutions that work for some of the UK’s top household names.
But every business is different. Our consultancy service is bespoke for every client and we’ll only suggest processes and systems that will work for your individual business needs.
We’ve worked with businesses of all sizes, across many industries and our clients are often surprised at the ways in which we can help them improve.
Our customer service consultants can help you grow your brand reputation or simply guide them through a busy period. By transforming your operation with the help of an industry expert, your brand can rise above and beyond your competition whilst still saving on costs.
To provide effective advice, we need to get to know your business and the people who make it tick. Alongside asking you for detailed information about your customer service, we will visit your offices in person to meet your team and sit with them whilst they work. We’ll investigate your processes, see your technology in action, and establish pain points for your employees. We’ll also conduct a mystery shop of your brand and your competitors to benchmark your customer care offering against theirs.
You’ll receive a full report of our findings as well as a detailed list of recommendations. We’ll create an effort vs reward plan for you to determine which of our suggestions will be the most beneficial to you immediately. From here, you can implement the recommendations yourself or we can help via project management if you’d prefer.
Want to see an example of what your report could look like?
Introduce new channels, switch to the most efficient ones, or create a truly omnichannel service; we’re here to help with it all.
Automation, CRM, QA, and more; we can suggest new technology or show you new ways of working with your current software.
We can help you improve your contacts per hour and first-time resolution rates without sacrificing the customer experience.
We’ll help you identity opportunities to improve training, knowledge, and motivation for your customer support team.
We can implement a software partner, improve your current process, or even help you set up a brand new QA department.
Good forecasting and WFM help you put the right people in the right place at the right time. No more panicking when the lines get busy!
Want to chat today? Call us on 0808 164 1406.
Or you can fill in our contact form and we’ll get back to you asap.
