The State of Customer Service 2022

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We interviewed 1,000 people to find out why customer service really matters

and what consumers really want from it.

Our results revealed:

  • Why excellent customer service is so important to ongoing business success.

  • What makes a good customer service conversation according to customers themselves.

  • How different sectors are currently faring when it comes to their customer service offerings.

  • Key considerations for maintaining high standards of customer service now and in the future.

Explore our findings

Interested in seeing even more of our survey results?

Download the complete Make Every Conversation Count report to see all the data and to get our expert take on the results.

Download the full report

Discover our services

Check out our full range of services to see how FM Outsource can help you unlock new opportunities in your current customer service offering.

With flexible pricing models and tailored services to suit a range of different industries, we’re sure to have the right solution to suit your customer service needs.

Discover our services

Get in touch

Want to chat today? Call us on 0808 164 1406.

Or you can fill in our contact form and we’ll get back to you asap.

Inbound Customer Service