Superdrug, with a Trustscore of 4.4, was ranked number 1 in the health and beauty sector. They were also ranked number 2 across every industry alongside fashion brand Dior, who also had a Trustscore of 4.4.

Our sister company, Gnatta, has recently released a client case study exploring how the use of social media quick replies could improve operator efficiency and cut operational costs.

On the 16th and 17th of November, FM Outsource will be joining the industry at the prestigious Call and Contact Centre Expo in London. Join us there! Click through to see our details.

During the Covid-19 pandemic, Modern Milkman saw a large uptick in contacts and needed support. To this end, FM Outsource has founded a team that can work from home during the COVID-19 pandemic without sacrificing on quality.

The online retailer helping women to find their perfect bra has partnered with FM Outsource to launch a customer care team. Click through to see how FM Outsource is helping them improve their service.

Our partnership with iForce provides industry leading customer support for their Marketzone customers, using technology to create an agile service with outstanding first contact resolution rates.

Specialists in creating bespoke customer experience solutions, FM Outsource were thrilled to be announced as winners of the Omnichannel CX category at the UK Customer Experience Awards finals on Friday 23rd September 2016.

FM Outsource has been shortlisted for the UK Complaint Handling Awards. They are one of the six finalists in the Pro-active Complaint Handling category created to recognise outstanding achievement.

Judged by some of Bury’s highly respected business professionals, the MIBBA’s are a chance to celebrate local achievements, which is why FM Outsource is proud to have won the Customer Excellence Award 2016.