During National Customer Service Week 2023, The Institute of Customer Service decided to host a ‘Customer Service Hero’ competition to shout out all the fantastic work that operators do across the country.

Our Chief Commercial Officer, Martin Brown, recently spoke to DeliveryX about how businesses should prepare for Black Friday.

Is your business prepared for the inevitable Black Friday and Christmas rush? Our latest report suggests that not enough brands are prioritising customer service.

The air traffic control failures on Bank Holiday Monday highlighted why a disaster recovery plan for customer service is integral to maintaining brand reputation and customer retention.

FM Outsource were proud to see their very own Martin Brown featured in the Daily Express’ front page article investigating call-handling times.

Our latest research shows that less than half of consumers believe that small businesses offer a more personalised customer experience.

The cost-of-living crisis means small businesses are facing a challenging time like no other. But our latest research shows the disparity between what customers want from small businesses and what they’re actually offering.

FM Outsource welcomes Jo Hayhurst as People and Communications manager as we continue to invest in the employee experience.

FM Outsource join the Greater Manchester Good Employment Charter, as they continue to invest in improving employee experience.

FM Outsource is celebrating 10 years in business, following a sustained period of growth!

Over the past three years, we’ve seen revenue soar by 67%, due to our work supporting major household names including Hotel Chocolat, FedEx, Pret A Manger, and Superdrug.